Larry H. Miller Volkswagen Avondale

2012 Volkswagen Eos Recall

Volkswagen Eos Recall service at Larry H. Miller Volkswagen Avondale in Avondale, AZ

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Frequently asked questions

Recall Summary

4 recalls found · All repairs FREE

Air Bags

FREE3 OPEN RECALLS

NHTSA campaign 15V483000 · Reported Aug 4, 2015 · 420,000 vehicles affected

Defect

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.

Consequence

A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.

Corrective Action

Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.

Air Bags3

FREE3 OPEN RECALLS

NHTSA campaign 15V483000 · Reported Aug 4, 2015 · 420,000 vehicles affected

Defect

Consequence

A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.

Corrective Action

Unknown Or Other1

FREE1 OPEN RECALL

NHTSA campaign 18V329000 · Reported May 16, 2018 · 252 vehicles affected

Defect

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.

Consequence

If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.

Corrective Action

Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2012 Volkswagen Eos?

NHTSA has issued four recalls for the 2012 Volkswagen Eos, involving the Air Bags and Unknown Or Other components.
Three recalls involve the Air Bags component, including clock spring contamination and driver’s frontal air bag inflator concerns.
One recall involves the Unknown Or Other component and regulatory compliance.

How do I check if my 2012 Volkswagen Eos has an open recall?

You can check your 2012 Volkswagen Eos for an open recall with a VIN check at NHTSA.gov or receive a free VIN check at our service department.
Bring your vehicle to Larry H. Miller Volkswagen Avondale so our team can review the manufacturer’s open recall records.

How much does a 2012 Volkswagen Eos recall repair cost?

A 2012 Volkswagen Eos recall repair costs nothing to the owner when performed as an eligible manufacturer remedy at an authorized dealer.
Volkswagen defines the corrective action, and the authorized dealer completes the applicable repair at no charge.

Can an independent shop fix a 2012 Volkswagen Eos recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2012 Volkswagen Eos recall at no charge.
Authorized Volkswagen technicians have the manufacturer procedures, diagnostic equipment, and parts needed for recall work.

Does an open recall affect the trade-in value of a 2012 Volkswagen Eos?

Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in evaluation for a 2012 Volkswagen Eos.
Explore your options through our trade-in page, then confirm recall completion with our service team.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA reports three Air Bags recalls for the 2012 Volkswagen Eos. Debris may damage the steering wheel clock spring and interrupt the driver’s frontal air bag connection, preventing deployment in a crash. Other recalls involve excessive pressure that may cause the driver’s frontal air bag inflator to rupture or explode, potentially sending metal fragments toward occupants during deployment. A separate Unknown Or Other recall addresses modifications that may leave the vehicle outside applicable regulatory requirements, increasing the risk of a crash, fire, or injury. Waiting leaves a known safety concern unresolved, so arrange a VIN check and recall inspection as soon as possible.

Trusted Volkswagen Expertise

Larry H. Miller Volkswagen Avondale serves drivers throughout Avondale, Goodyear, Buckeye, Tolleson, and nearby West Valley communities with manufacturer-authorized recall care. Our factory-trained technicians use Volkswagen diagnostic tools, repair procedures, and OEM parts to identify the correct remedy for your vehicle. If the VIN check confirms an open recall, eligible manufacturer safety repairs are completed at no charge to the owner. From clock spring protection or replacement to driver’s frontal air bag inflator service, our team provides a reassuring path from recall notice to completed repair at a convenient Avondale, AZ, Volkswagen service center.

Start With a Free VIN Check

Begin by locating your VIN and contacting our service department for a free recall-status check. If an open recall appears, bring your 2012 Volkswagen Eos to Larry H. Miller Volkswagen Avondale so a factory-trained technician can confirm the remedy and complete eligible work. If you are unsure whether a previous owner handled a recall, schedule service anyway; the VIN check helps resolve that uncertainty before it becomes a bigger concern. Use our online option to schedule service or schedule an appointment. Prompt action helps keep every drive safer.