Larry H. Miller Volkswagen Avondale

2021 Volkswagen Jetta Recall

Volkswagen Jetta Recall service at Larry H. Miller Volkswagen Avondale in Avondale, AZ

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Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Backup Camera

FREE1 OPEN RECALL

NHTSA campaign 20V716000 · 32,148 vehicles affected

Defect

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, Rear Visibility.

Consequence

A black or frozen rear view image reduces the driver's visibility when reversing, increasing the risk of a crash.

Corrective Action

Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall is expected to begin January 15, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91BB/91BC.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2021 Volkswagen Jetta?

NHTSA has issued two recalls for the 2021 Volkswagen Jetta, affecting the Backup Camera and Seat components.
The Backup Camera recall concerns a possible black or frozen rear-view image, with a software update as the remedy.
The Seat recall concerns potentially missing front seat-track bolts, with inspection and bolt installation as necessary.

How do I check if my 2021 Volkswagen Jetta has an open recall?

You can check your 2021 Volkswagen Jetta by VIN at NHTSA.gov or receive a free VIN check at our service department.
Our team can review the manufacturer’s open recall records and explain the next step.

How much does a 2021 Volkswagen Jetta recall repair cost?

A 2021 Volkswagen Jetta recall repair costs nothing at an authorized Volkswagen dealer because the manufacturer remedy is performed at no charge.
The applicable software update or seat-track inspection and repair is completed according to Volkswagen’s recall instructions.

Can an independent shop fix a 2021 Volkswagen Jetta recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2021 Volkswagen Jetta recall at no charge.
An authorized Volkswagen service department has the factory-trained technicians and manufacturer procedures needed for recall completion.

Does an open recall affect the trade-in value of the 2021 Volkswagen Jetta?

Buyers and dealers check recall status, so completing an open recall can help provide clearer information when you value your trade.
Our team can help you understand the recall status before you discuss your vehicle’s next step.

Recall Service & Dealership Highlights

Address Safety Concerns

The 2021 Volkswagen Jetta has two NHTSA-identified recall areas that deserve prompt attention. A backup camera malfunction can produce a black screen or frozen image, reducing rearward visibility and increasing crash risk while reversing. Missing front seat-track bolts can allow the seat to move without restriction, increasing the risk of injury in a crash. These conditions may not be obvious during everyday driving, which is why waiting can be risky. A VIN check can determine whether either remedy remains open, and authorized recall repairs are completed free of charge. Protect your visibility and seating position by contacting Larry H. Miller Volkswagen Avondale.

Trusted Volkswagen Expertise

Larry H. Miller Volkswagen Avondale serves drivers throughout Avondale, Goodyear, Buckeye, Tolleson, and nearby West Valley communities. Our factory-trained technicians use manufacturer diagnostic tools, Volkswagen repair procedures, and OEM parts when the recall remedy requires them. The backup camera issue is addressed with the specified infotainment software update, while the seat recall includes front seat-track inspection and bolt installation when necessary. Recall work is performed at no charge to the owner through an authorized Volkswagen franchise dealer. Choose a team familiar with Volkswagen safety campaigns and contact Larry H. Miller Volkswagen Avondale for reassuring, professional service.

Start With a Free VIN Check

Begin by checking your VIN against open Volkswagen recall records, then bring your vehicle to our service department if a campaign appears. If you are unsure whether a prior owner completed the work, schedule an appointment anyway—the VIN check is free and our team can guide you through the process. We can inspect the recall status, explain the manufacturer remedy, and arrange the appropriate service. Use our online tools to schedule service or schedule an appointment in Avondale. Addressing a recall promptly helps you drive with greater confidence.