Larry H. Miller Volkswagen Avondale

2021 Volkswagen Tiguan Recall

Volkswagen Tiguan Recall service at Larry H. Miller Volkswagen Avondale in Avondale, AZ

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Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Backup Camera

FREE1 OPEN RECALL

NHTSA campaign 20V716000 · 32,148 vehicles affected

Defect

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, Rear Visibility.

Consequence

A black or frozen rear view image reduces the driver's visibility when reversing, increasing the risk of a crash.

Corrective Action

Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall is expected to begin January 15, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91BB/91BC.

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Frequently Asked Questions

6 common questions answered

What recalls has NHTSA issued for the 2021 Volkswagen Tiguan?

NHTSA recall information identifies two recalls for the 2021 Volkswagen Tiguan: Backup Camera and Seat.
The Backup Camera recall concerns a possible black or frozen rear-view image and requires a free infotainment software update.
The Seat recall concerns potentially missing front seat-track bolts and requires a free inspection and, when necessary, bolt installation.

How do I check if my 2021 Volkswagen Tiguan has an open recall?

You can check your 2021 Volkswagen Tiguan by entering its VIN at NHTSA.gov or by getting a free VIN check at our service department.
A VIN-specific check confirms whether a recall remains open for your exact vehicle.
If you are unsure whether a previous repair was completed, schedule an appointment for assistance.

How much does a 2021 Volkswagen Tiguan recall repair cost?

A 2021 Volkswagen Tiguan recall repair is free at an authorized dealer when the vehicle has an open manufacturer recall.
The applicable remedy may include the infotainment software update or the front seat-track inspection and bolt installation.

Can an independent shop fix a 2021 Volkswagen Tiguan recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2021 Volkswagen Tiguan at no charge.
An authorized Volkswagen service department uses the manufacturer’s repair procedures and diagnostic equipment.

Does an open recall affect the trade-in value of the 2021 Volkswagen Tiguan?

Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in evaluation for your 2021 Volkswagen Tiguan.
Explore our trade-in page and ask our team about your vehicle.

Protect Visibility and Occupant SafetyA black or frozen camera image can make reversing more difficult, while an unrestricted seat can move unexpectedly in a collision. These are reasons to avoid waiting for a problem to repeat or for a reminder to arrive. A recall notice, a safety concern, or uncertainty about a prior repair is enough reason to request a VIN check. The check is free, and an open recall remedy is free at an authorized Volkswagen dealer.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA recall information identifies a backup-camera defect that may produce a black screen or frozen rear-view image, reducing visibility while reversing and increasing crash risk. It also identifies a seat-track concern involving potentially missing bolts; without them, the seat may move forward or backward without restriction, increasing injury risk in a crash. Waiting can leave these safety concerns unresolved. A free VIN check can show whether either recall remains open, and the manufacturer remedy is performed at no charge by an authorized Volkswagen dealer. If your camera has frozen or you are uncertain about the seat tracks, contact our team promptly and schedule service.

Authorized Volkswagen Expertise

Larry H. Miller Volkswagen Avondale provides recall service with factory-trained technicians, manufacturer diagnostic tools, and OEM parts when the remedy requires them. Our team can check your VIN and perform the applicable free manufacturer repair, including the infotainment software update or the seat-track inspection and bolt installation. Located in Avondale, AZ, we serve drivers from Goodyear, Buckeye, Tolleson, Surprise, and nearby West Valley communities. Choose Larry H. Miller Volkswagen Avondale for authorized Volkswagen procedures, clear communication, and a convenient service experience at 10205 West Papago Freeway.

Simple Next Steps

Start by checking your VIN through NHTSA.gov or contacting our service department for a free check. Bring your 2021 Volkswagen Tiguan to Larry H. Miller Volkswagen Avondale so our team can confirm recall status and complete any open remedy at no charge. Even if you are unsure whether a previous repair was completed, schedule an appointment and let our technicians investigate. You can also review service specials for other needs. A quick check now helps you address safety concerns with confidence.