The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2024
Poor to no communication since the day I dropped off my vehicle. I had to get someone in sales department to get my advisor to call me back after a week of getting avoided. When I got my vehicle back the A/C issue was still present and now im dreading making an appointment 😔
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Your technician left our car 1 qt low on oil after it was brought in for service.
TYPE:ServiceMODEL:AtlasYEAR:2019
Excellent customer service! Mike was great to work with and quickly took care of everything we needed.
TYPE:ServiceMODEL:TaosYEAR:2022
Initial service was fine, but I had to take my car back after being told I had to change my brakes again - less than a year since the dealership replaced them. Subsequently I was told they would be covered under part warranty and were replaced for free.
TYPE:SalesMODEL:ID.4YEAR:2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
I chose a 5-star rating because of the excellent customer service and explanation of recommendations.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
The staff is incredibly kind, but I was told two hours and waited four, bc the mechanics decided to work on a job that would take longer than an oil change that came in at least an hour after I did. So I was stuck waiting for way longer than originally intended and then I was lied to about the tracker being broken and glitchy - they just never started my car until after 3 hours of me sitting there waiting
TYPE:SalesMODEL:TaosYEAR:2025
Very easy to work with.
TYPE:ServiceMODEL:AtlasYEAR:2024
Everyone was wildly kind, personable, and made clients feel seen.
TYPE:ServiceMODEL:TiguanYEAR:2024
Very dissatisfied with service. I had an appointment at 930 am for an oilchange, I had to wait 4hours for my car to be ready. I had to ask a few times what is going on two hours in the service tracking said it was not even checked in. It took them from 930 am to 120 pm for an oil change. First time I had taken my car to your dealership where I bought it for an oil change and I was very disappointed.
