Average Score (588 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

588 Ratings

4.7 Average

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  • Kathy R.07-03-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    The dealership left me without a car for 6 days. It was over 100 degrees and I had to walk to work. They have lost my business for good.

  • Martin L.07-03-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Real helpfull

  • Rebecca J.07-02-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    awesome people working there and made purchasing my car easy.

  • Ronald L.07-02-2025

    TYPE:ServiceMODEL:ID. BuzzYEAR:2025

    Although work was performed, it took quite a few days for VW to get the information for the recall to the dealer and technician.

  • Elvira N.07-01-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    Sarah was transparent about the wait time and had my car ready before close time.

  • Braulio L.07-01-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    My car now has a noise on the bottom of the car after I turn it on. My tire pressure is low.

  • Ashley W.07-01-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Person kept me in loop w everything

  • Ira W.06-30-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    My service advisor went to bat for me to get the tire replaced. Luis Villegas is wonderful, I feel very fortunate to have him as my Service Advisor. He has always been straight with me, always doing whatever he can to help, and very understanding of my situation having to use my car so much for work.

  • Cynthia T.06-30-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    Love the helpful patient friendly service

  • Colleen F.06-30-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    The tech that checked me in was wonderful. The shop its self after I needed to leave and I dropped my car off to wait for my 945am appointment. She got on them as at 1145am the car was not done. So 5 stars for her maybe 2.5 for them. It dosen't take 2.15 hours to change oil and rotate tires.