TYPE:ServiceMODEL:TiguanYEAR:2023
Average Score (588 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2021
Love the service and people
TYPE:ServiceMODEL:TiguanYEAR:2018
Jonathan was very helpful and pleasant to work with!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
Customer service is top notch.
TYPE:ServiceMODEL:AtlasYEAR:2022
Sarah was great. I tried answering the “here is what we found wrong with your car” message but it did give me an answer that i wanted except yes or no….she happened to call at the exact time when i was overthinking this and told me I didn’t have to use the technology and could always call and talk to her. It immediately calmed me down and we were able to make the overly cautious choices i wanted to protect me and my car. Really appreciate her communication skills.
TYPE:SalesMODEL:TaosYEAR:2025
Experience was really good, Eric Tafoya did an excellent job in explaining everything and answered all our questions: Eric was very professional and personable, very much appreciated his expertise.
TYPE:SalesMODEL:Golf GTIYEAR:2024
TYPE:ServiceMODEL:PassatYEAR:2020
When Sarah had to be out, the “team” should’ve stepped in to help with her customers. Instead of stepping in to help I got “Well, I don’t know anything about your service, so I will leave a message for her.” That resulted in 2 more days of waiting. Learn to “run as one” …as a team. Find out what’s going on. Sometimes absences are unexpected, but customer satisfaction is still essential for the business. I’m not just “her” customer. I am Larry Miller Volkswagen’s customer as well.
TYPE:ServiceMODEL:TiguanYEAR:2021
TYPE:ServiceMODEL:AtlasYEAR:2024
Great service!