TYPE:SalesMODEL:JettaYEAR:2025
The most streamlined purchase I have ever made. Zero typical feeling of “we gotta close this deal now” that is usually associated with deleaships
Average Score (588 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2023
The service received was outstanding. Sarah, Thank you so much for your kindness, patience, and excellent customer service. I will definitely recommend you to other clients.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:TaosYEAR:2024
Outstanding experience. I drive from Yuma to PHX for service, 350 miles and a full day for the quality needs I always receive!
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Everyone was great to work with and I never felt pressured
TYPE:ServiceMODEL:TiguanYEAR:2019
Always great and fast service .
TYPE:ServiceMODEL:AtlasYEAR:2019
Sarah was very helpful and the service was quick.
TYPE:ServiceMODEL:ID.4YEAR:2021
Mike was very nice and competent
TYPE:ServiceMODEL:AtlasYEAR:2024
I had an appointment at 9am for an oil change. Took nearly 5 hours for that to be completed, which is ridiculous. Communication was awful and the app you use to notify customers of the progress with their vehicles wasn’t kept up to date and stayed in the status of “inspection” the entire time. 5 hours is ridiculous for a simple oil change. I’d rather go somewhere else to have to completed efficiently but come to the dealer since I have an oil change plan. Believe me though, it’s an utter inconvenience and I won’t be back once my oil change vouchers have been used.
TYPE:ServiceMODEL:TiguanYEAR:2019
Communication was next to non existent. Took 8 days for a check engine light diagnosis with no communication or courtesy vehicle provided; And I had to come back for additional services a few hours after picking up. To top it off the car wasn’t put through the wash and I’m missing a front passenger stem valve cap now. 1/10