Average Score (588 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

588 Ratings

4.7 Average

Models
Types of Survey
Filter by
  • Lena R.04-11-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Pork el trato de parte de los trabajadores fue excelente me ayudaron en todo

  • Elizabeth E.04-11-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Place is friendly and welcoming.

  • Emma R.04-10-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    The personal is really nice

  • Niko Francis H.04-09-2025

    TYPE:ServiceMODEL:BeetleYEAR:2018

    Hi, I’d like to provide feedback on my recent recall visit. Despite scheduling an appointment and being told a loaner would be available, I was denied any assistance. A manager was present but offered no support, and when we spoke to another service manager, we were told getting a loaner or ride was impossible. This lack of customer service was disappointing, especially considering a potential future purchase. Thank you for your attention to this matter.

  • Eduardo C.04-09-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

  • Mylea J.04-08-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

  • Austin P.04-07-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

  • Timothy K.04-06-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

  • Ernesto V.04-06-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

  • Mark M.04-05-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

    Lack of understanding my appoint by the appointment setter caused a 3 hour delay in completion of my appointment.