TYPE:ServiceMODEL:TiguanYEAR:2021
Average Score (588 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2023
I wanted to commend Sarah, the service advisor, for her exceptional assistance during my recent visit. She addressed all my inquiries with professionalism, making the drop-off and pick-up process seamless and efficient. Currently, I am awaiting her call regarding the arrival of the door handles I ordered. Once received, I will schedule a follow-up appointment to bring the vehicle back for the remaining recall service required for my Volkswagen ID.4. Thank you for your attention to this matter. Sincerely, [Your Name]
TYPE:ServiceMODEL:AtlasYEAR:2023
This interaction started as a 1, but resolved in a 5 due to Sarah and the service manager Sean's actions. We had severe communication problems prior to their involvement, as well as a major problem with the brakes on our vehicle. They were able to assist and resolve a frustrating matter in a timely manner.
TYPE:ServiceMODEL:AtlasYEAR:2024
No problems!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:PassatYEAR:2020
Larry Miller service department is the best! I've been coming here for years and have always received excellent service
TYPE:ServiceMODEL:JettaYEAR:2019
They always take the time to listen to the customer.
TYPE:ServiceMODEL:AtlasYEAR:2019
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
Great customer service. The only thing was , you guys didn’t have a loan car , I had to take Ubers to my work for 3 days.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024