TYPE:SalesMODEL:TiguanYEAR:2024
Average Score (588 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:e-GolfYEAR:2019
TYPE:ServiceMODEL:TaosYEAR:2024
I had scheduled an appointment with the dealership and it was at 1100Am I got my car there about 11:12 the dealership was nice and took my car but there customer service was slow and making the gentleman that helped me was nice but seemed super nervous where as the first service guy I first made contact with seemed like he could care less. I heard him say it’s 11 already and then he passed me to the service guy that helped me and then he left like he was going to lunch or something. So I dropped my car off at the dealership apparently 11:12 and I asked how long it would take the service guy nervously said like 2 hours and then looked like he was preparing for me to yell at him or something I was like 2 hours ok not to much to worry about. Boy was I wrong 4 hours latter I got back to the dealership the web tracker was not accurate at all about the status of my car and I walked to the service desk at 3pm and the service guy was like I was just about to call you and he seemed surprised as off my showing up with out a call from them but the services I got done where an oil change and the factory 10k look over and an alignment I believe the dealership should call you if your vehicle ever takes longer then the estimated time but it should not have taken 4 hours for my car to have gotten done. Not the worst service at a dealer ship I have had but definitely not the best
TYPE:ServiceMODEL:TiguanYEAR:2021
Need to hire more MECHANICS.
TYPE:SalesMODEL:TaosYEAR:2024
TYPE:SalesMODEL:Jetta GLIYEAR:2025
Thank you for the support
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
TYPE:SalesMODEL:JettaYEAR:2025
TYPE:ServiceMODEL:PassatYEAR:2018