Average Score (588 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

588 Ratings

4.7 Average

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  • Charlie R.01-13-2025

    TYPE:ServiceMODEL:ArteonYEAR:2023

    Service was completed and done with great care.

  • Nasibu B.01-13-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

  • Kerry G.01-10-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

    Thanks again to Adam Soto!

  • Stephany G.01-10-2025

    TYPE:SalesMODEL:TaosYEAR:2024

    They helped me so much and I love my new car

  • Lashina W.01-08-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Normally when I bring my car in for service, after the car is inspected I get a phone call advising me of any additional work that is recommended aside from the reason I brought my car in. I never got a call letting me know additional items needed to be addressed. I only found out after I picked up my car she got back home with my vehicle. I had taken the day off from work to get maintenance done yet all that could have been done wasn't. I called and was told that manager wasn't available because he was in a meeting and was advised they'd ensure he called me back. I never got a phone call so I called a second time and was told he'd call me back. Today is 1/8/2025 and I've still received no phone call back from 12/26/24 and 12/27/24, the two times I called.

  • Steve C.01-07-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2023

    Excellent customer service that I always get.. Respect for my me and my purchase from them.. They want me coming back and they prove it every time

  • Elizabeth E.01-06-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Victor @ VW was very nice and explained and answered all my questions regarding my VW.

  • Nelson R.01-06-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    All my questions were answered

  • Anna G.01-06-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    The associate was extremely friendly and helpful

  • Jennifer B.01-03-2025

    TYPE:SalesMODEL:TaosYEAR:2024

    This was the fastest and smoothest car buying experience I've ever had. Out sales rep really listened to what I wanted and didn't try to push me into something more expensive or with features I didn't like.