TYPE:ServiceMODEL:TiguanYEAR:2021
Adam provided great customer service in my my experience easy is 123.
Average Score (588 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2022
My service was great and I am extremely happy with my new service person Victor! I think he’s personable, sweet and a great addition to the service department. I look forward to being under his care for a long time. Thank you for hiring the best!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Jeremy made it seamless and smooth
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:PassatYEAR:2019
TYPE:ServiceMODEL:JettaYEAR:2018
TYPE:ServiceMODEL:AtlasYEAR:2024
We were quoted an hour and 45 min to complete the service. I called to check on the status after almost 4 hr 30 min. They said 20 min. Right after I got off the phone, I was alerted on my app that my car was unlocked and then the hood was opened- telling me that my car sat there for hours and was only touched when I called to inquire. I understand being behind and/or understaffed but this is where communication comes into play. No one bothered to update me until I called much later. From the 20 minutes I was quoted on the phone later, it was still another hour wait. We had this same issue the last time my car was serviced as well. Also, when my husband brought my car in, he expressed concern over the grinding/squeaky noise of my brakes and then he was then rudely addressed by a man saying that it is what it is. We did not pay $45k for a brand new car to sound like a junker when the brakes are applied. Overall, the service department has been nothing but a complete disappointment.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
Easy to go on line and schedule an appointment, Jayson did a great job kept me informed as to the status
TYPE:ServiceMODEL:TiguanYEAR:2018
Things have improved a ton from 2 years ago. I come to your service group for all my car needs
TYPE:SalesMODEL:TiguanYEAR:2024
Relaxed atmosphere. Greeted and treated well by Braeden.