TYPE:ServiceMODEL:PassatYEAR:2022
Average Score (588 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2023
This was my second very disappointing experience at this location, and I feel customers deserve to know what to expect. When I first arrived, I was not greeted or acknowledged by anyone. The service representative assigned to me (Sarah) was not busy but still made no effort to recognize that I was waiting or let me know she would be with me shortly. Another representative was on the phone—which I understood—but even a simple gesture to acknowledge a waiting customer would have been appreciated. Once I approached Sarah, I explained I was there for the 40,000-mile inspection, but instead of helping me right away she first questioned me about why I hadn’t done certain services previously. That is not a professional or customer-friendly approach. The bigger issue came with the pricing. She told me the service would be around $1,100, which was completely wrong. I had booked the appointment through their website at $259 and even had an appointment confirmation code. Instead of honoring it immediately, she insisted that I “prove it” to her. Only after I showed her my confirmation did she review the included services and write some notes before taking my keys. This kind of treatment is unacceptable. Customers are paying for these services and deserve respect, clear communication, and honesty. Staff here should be trained on customer service basics and management needs to ensure pricing online matches what is quoted in person. Based on my repeated negative experiences, I cannot recommend this service center, and I strongly encourage management to take a closer look at how their team treats customers.
TYPE:ServiceMODEL:TiguanYEAR:2019
Great service for the price.
TYPE:SalesMODEL:TiguanYEAR:2025
Staff was amazing. Fast and professional.
TYPE:SalesMODEL:ID.4YEAR:2025
Richard and Peter were very helpful and friendly
TYPE:ServiceMODEL:TiguanYEAR:2023
Luis was fantastic. Looked up extra coupon for me.
TYPE:SalesMODEL:ID.4YEAR:2025
For the first time, EVER, I had an excellent experience leasing my VW ID.4. I was able to text with Andres for most of the necessary things and then test drove and signed paperwork. The number I was quoted via text never changed, and all involved were fantastic.
TYPE:ServiceMODEL:AtlasYEAR:2019
My car broke down while I was out of town and Sarah saved the day!
TYPE:ServiceMODEL:AtlasYEAR:2018
Sarah helped us with everything our vehicle needed. The exceptional service received from her is one I have never experienced while having a vehicle serviced. She made sure me and my husband had everything we needed and taking care of during our visit. This is how a person is supposed to feel after having their car serviced correctly.
TYPE:SalesMODEL:TaosYEAR:2025